Policies and Guidelines

The aim at Dubai Real Estate Institute, the educational arm of Dubai Land Department to provide standard education and certification to all professionals working in the sector, as well as building a knowledge sharing platform in an effort to continuously elevate the knowledge and Professionalism of our customers. Through our licensing qualification courses and professional courses choosing your customer preference of learning either classroom base or self-learning (online) we also provide electronic based examination throughout the week.


Course Registration & Payment

  • Registration for all services are electronically via the website www.drei.gov.ae follow the registration steps to select the course accordingly to real estate activity.

  • Payment mode is online only by debit / credit card.

  • Confirmation of registration is sent as an email confirmation letter with a digital receipt sent to the registered email address.


Trainee Page

  • Trainee must use the login details "Username" and "Password" to register the course attendance and examination.

  • Dubai Real Estate Institute does not provide the user with "username" and "password".

  • Candidates may re-set their password via www.drei.gov.ae .


Attendance guidelines

  • Kindly arrive 20 minutes before the training session.

  • Kindly arrive 20 minutes before the training session.

  • Confirm attendance at (Trainee page www.drei.gov.ae )

  • Present a valid ID to enter the training and exam hall.

  • Make sure that all of your personal data on the website is complete and accurate (such as name, mobile, phone and email) to ensure you receive correct notifications.

  • Respect customs and traditions and abide by the laws of the Dubai Real Estate Institute and including professional attire.

  • Must notify DREI at least 5 working days prior to the course start date , if trainee do not wish to attend the training and just wish to take the test

  • In case where DREI suspect fraud or cheating or where trainee causes inconvenience or problems, DREI has the right to transfer the trainee to the violation committee where trainee will be prevented from attending any training & examination


Instructions for Rescheduling the training / exam

  • Reschedule the course / exam date will be through (Trainee page www.drei.gov.ae)

  • Conditions for changing previous confirmation

  • Reschedules made 5 working days prior to the date of the course / exam is free of charge.

  • Less than 5 working days prior to the course, exam will be charged fee of 200 AED

  • Trainee must notify the institute by e-mail if rescheduling fails due to system error and specifying the details of the error message received

  • Medical reasons (attach the medical excuse on the same day of the course / test).

  • Travel (in the event of an emergency travel, trainee must provide us with a passport and the reasons for travel).

  • Suspension of company card or real estate license (in the event that the card was suspended, residency change or company change, trainee must provide the necessary papers).

  • Any other excuse DREI deems suitable upon providing documents and evidence

  • All cases will be reviewed by the management of the institute, and the reasons for the default will be considered, the excuse provided and the response to the customer via e-mail or phone cal


Requirements for the issuance of a license or real estate card:

  • An owner of the company where names is on the trade license holds a university degree: must complete the certification course according to the activity, the passing mark is (60% for GCC and Local Only)

  • An Owner not holding a university degree: must complete the real estate diploma + certification course, according to the activity and passing grade is (60%)

  • A company manager holding a university degree: must complete the certification course, according to the activity and passing grade is (75%)

  • A company manager not holding a university degree: must complete the real estate diploma + certified real estate certification course (75%)

  • Professional: Practitioner must complete the real estate certification course, according to the activity and passing grade is (75%)

  • It requires the licensee to complete specialized certification courses according to the activity and pass the test applicable, and licensed professional must complete the continuing education course on renewing the license


Continuing education requirements for renewing the license of professionals and real estate

1. Real estate brokers

  • Professionals who have 5 years or more experience in the real estate market, measured by 5 or more training certificates from the Dubai Real Estate Institute must register for a continued education course of 1 day / 6 training hours and pay a fee of 700 AED. Form of training excepted is either through class room attendance or e-learning only.

  • Professionals who have [less than 5 training certificates from the Dubai Real Estate Institute] must register for the mediators' continuing education course of 1 day / 6 training hours, pay a fee of 700 AED attendance & passing the exam is mandatory.

2. Licensing managers / owner association managers

  • Must complete an educational course of not less than 10 training hours and pass the test at 75%


3. (The owner of the license / the manager in the license) is exempt from the continuing education requirements of the license.


4. In case the trainee fails to attend or complete the course electronically, he/she must re-register again for the course.


Other instructions for issuing a real estate broker card

  • If a broker fails to renew his/her real estate broker card for more than 6 months from the date of expiry of the card and where they have not moved companies , the broker must register for the Real Estate Certification Course .

  • In the event that the broker is late to renew the real estate broker card for more than 6 months from the date the card expires due to transfer to another company or if the reason is deemed acceptable by the Real Estate Regulatory Agency, the brokers must register and follow the continuing education policy


Payments are accepted in one of the following forms:

  • Paid fees are only valid for 6 months from date of payment

  • Online payment only via the electronic system

  • Payment must be made directly online during registration of the course, and the payment receipt will be sent via registered email address

  • We accept online payment using Visa and MasterCard, credit / debit cards in AED.

  • Pay directly by card at the customer service center of the Dubai Real Estate Institute during business hours after registering (An additional fee of 100 AED is charged)


Privacy policy:

  • All credit and debit card information will not be stored, sold, shared, or leased with any third party

  • Electronic payment policies, terms and conditions will be changed or sometimes updated to meet requirements and standards, customers will be notified about these changes as well as the payment gateway provider


Replacement policy for the courses in which they are registered

  • In the event that a company wishes to replace a trainee to another, please inform the institute via e-mail and submit the necessary document

  • It is not possible to request a replacement on the same day of the course.

  • In the event that the trainee is replaced by another trainee before the start of the training course, the institute is entitled to impose a fee of 200 AED for a new appointment for another person.

  • In the event that a refund is requested less than 5 working days before the course date, a fee will be applied.


Refund Policy

  • The trainee is entitled to a refund of the amount paid after deduction of the cancellation fee of 200 AED in the following cases only:

  • In the event that the registered trainee leaves the real estate business, in which case trainee must notify the Institute not less than 5 working days before the course date and provided the cancellation papers from the company and residence card.

  • In the event that the registered trainee is unable or unwilling to attend the training course or where it was not possible to issue or add a real estate activity that requires obtaining a course at the institute (this must be proven with a written letter issued by the Real Estate Regulatory Agency) within period of not less than 5 working days

  • In the event that the owner of the license or the manager in the commercial license has a university certificate and is registered for the diploma course, he must submit the university certificate before the training course is scheduled not late than 5 working days prior to the course scheduled date

  • Fees will be applied In the event that a refund is requested less than 5 working days before the course date.


Cancellation / Refund Policy

  • The trainee is entitled to have a full re-fund for the fees paid if the course was cancelled by the Institute.

  • The trainee will not recover the amount paid of absence from the training course without an acceptable excuse.

  • The trainee is not entitled to a refund of amount paid in the event of a request to cancel the participation in the training course in a period of less than 5 working days from the start of the training course.


Facility Response Policy:

  • Smoking is prohibited: smoking is prohibited in all facilities of the Dubai Real Estate Institute building.

  • Personal belonging: Please put mobile phones to silent mode or turn them off during the training and test session.

  • Dubai Real Estate Institute will not be responsible for lost or damaged property.


Exam policy

  • The test duration is 60 minutes and takes place according to an approved schedule. The exam questions are multiple-choice.

  • All examinees must arrive to Dubai Real Estate Institute 20 minutes before scheduled timing of the exam. In the event of non-attendance they must register for a new test date and pay a fee of 200 AED.

  • In case of failing the test, a reset fee of 200 AED applies.

  • The institute provides remedial courses that prepare the trainee for re-sit.


Special instructions for taking the test at the service center:

  • Examinees must place all courses material, phone, smart watches in the lockers outside the exam hall

  • Please read the test instructions provided in the exam hall carefully.

  • Once the test starts, you can only leave the room after asking permission from the invigilator in the room.

  • You must remain calm and follow the instructions of the observer.

  • Any behavior that leads to suspicion of inconvenience or fraud, and in the event of non-compliance to the first verbal warning, examinee will receive a score of zero immediately

  • After completing the test, the results will appear on the student screen. Any inquiries related to the test result will not be entertained in order to maintain complete confidentiality.

  • On passing the test, the electronic certificate will be available on the student page.


Scores for passing tests:

  • 60% is the passing marks for owners of companies (citizen of the UAE & GCC) whose names are mentioned on the commercial license.

  • 75% is the passing mark for all types of real estate professionals for the basic course and test renewal

  • 70% is the passing mark for Owners Associations Program (M-100, M-201, M-202, M-203, M-205)


Digital certificates:

  • The Dubai Real Estate Institute provides electronic certificates only if the course / test has passed.

  • Trainees can download their certificates through their trainee page.

  • The trainee can submit a request to issue and print the certificate, for a fee of AED 100 (in addition to delivery fees depending on the region and according to the request)


Special service fees

  • AED 100 in the event of a request to issue and print the certificate at DREI headquarters

  • AED 200 for the oral examination of trainees with learning difficulties.

  • AED 200 in case of absence or delay over 20 minutes for the test.

  • AED 200 for a printed version of the course material.

  • AED 500 for premium personal assistance service for online registration and payment of institute services at the service center.

  • 100 dirham fee for payment service at the service center.


VAT and government fees

  • 5% VAT applies to all fees of Dubai Real Estate Institute.

  • Knowledge fee is 10 dirhams.

  • Innovation fees 10 dirhams.

  • Working hours of the institute: from 7:30 am to 2:30 pm


You can reach us via:

Email: certified.training@dubailand.gov.ae

Phone: 8004488

Website: www.drei.gov.ae